Your privacy is very important to us and we are committed to ensuring that your personal data is protected.
Your privacy is very important to us and we are committed to ensuring that your personal data is protected.
Thank you for choosing Prime Planit for your travel needs. This Privacy and Cookie Statement outlines how we collect, use, disclose, and protect your personal information and explains our use of cookies and similar technologies. Please read this statement carefully to understand how we process your data.
We may change this policy from time to time by updating this page and you should check this page to ensure that you are happy with any changes. This policy is effective from 27 August 2023.
We are Prime Planit (“Prime Planit”, “We”, “Us”, “Our”). We are a travel company specialising in all things travel, experiences and hospitality. We work directly with third parties, whom we work with to provide you with the best services and products. There are different parties integrated into Prime Planit services, in various ways and for various reasons. The primary reason we share your data is to supply the Service Provider with the relevant information to complete your Reservation.
We may collect various types of information from you, including but not limited to:
Contact information (name, email address, phone number, dob, passport details,
address;)
Payment information (credit card details, billing address)
Travel preferences and booking history
IP address, browser type, and device information
Geolocation information (with your consent)
Communications and interactions with our website, customer support, and marketing
campaigns
Information you give us relating to quotings and bookings, including but not limited to:
destinations, countries and products you are interested in, information regarding family and travel companion(s), etc
The information mentioned in section 2 of this policy (above) which is provided to us by your family and friends or other persons who manage your travel arrangements;
Google Analytics provides us with information about your visit to our website. This covers but not limited to: sessions information, lengths of visits, repeat visits, page visits, search terms, location, etc
Contact details given to us by partners who we have collaborated with or run competitions for Prime Planit Products.
We use your personal information for purposes including, but not limited to:
Providing customer support and resolving inquiries
Sending booking confirmations, updates, and travel-related information
Improving our services and website functionality
Personalising your experience and offering tailored travel recommendations
Conducting marketing and promotional activities (with your consent)
To maintain our records and audit our business
To comply with regulatory requirements and requests for information received from
regulators and competent authorities
To train our staff and improve our business, products and services
To contact your for market research purposes
To tailor the website and marketing materials to you
To retain informations which can be used to resolve disputes
To prevent and to assist in the detection of crime
To maintain and communicate with you about your account with us
To track KPIs and measure results
Data protection laws require that we meet certain conditions before we are allowed to use your data in the manner described in this privacy policy. To use your personal data, we will rely on one of the following conditions, depending on the purpose for which we use your data:
Important for quoting and booking purposes/ performing contracts with you: When we agree to provide you with a service which you request from us a contract is formed between you and us. In order to enter into and perform this contract we will need to process certain data. Failure to provide the requisite personal information will unfortunately mean we cannot provide our products to you. You cannot object to our use of personal data which is necessary for entering into or performing a contract with you.
Consent: We may provide you with certain marketing information about our services/products or those of a third party where you have provided your consent for us to do so. You may withdraw your consent at any time. Please note that we may send you marketing information without your consent about services/products which are similar to those we previously supplied to you or which we previously negotiated about, provided that in such cases you have an absolute right to object to/opt out of receiving further marketing information.
Data needed for compliance with legal requirements that apply to us: We collect and process data for any persons that require our services, so that we can communicate this privacy policy to them in compliance with our legal obligations under the data protection law.
Necessity for our legitimate interests or the legitimate interest of a third party: To use your personal data for any other purpose described in this privacy policy, we will rely on a condition known as “legitimate interests”. In order to do so we must be able to show that we have a specific legitimate interest for which it is necessary that we process your personal data, and that your interests, fundamental rights and freedoms do not override our relevant legitimate interest.
Explicit consent: When you have explicitly consented us to process data for a specific purpose. You can withdraw consent at any time. Necessity to protect your vital interests when you are unable to give us consent: In a situation where the consent obtained by us does not cover a form of data processing which is required to safeguard your vital interests, we will rely on this condition. This may be applicable, for example, where we need to share data with a third party provider of medical services where the consent you have given us does not cover such sharing
This privacy policy also applies to children and others on whose behalf you request our services.
We keep a list of individuals who request our services, with their contact details, so that we can send them information about similar products and services we provide. Any person included in this list can, at any time, instruct us to stop sending them such information. Every marketing communication from us will also contain an explanation of how individuals can stop receiving similar communications.
We will not, under any circumstances, add to our marketing list the details of persons who are under the age of 18.
Service providers involved in delivering travel services (airlines, hotels, car rental companies, etc)
Payment processors to facilitate transactions
Legal and regulatory authorities when required by law
Business partners for joint marketing activities (with your consent); Google, Facebook, etc
Third parties in the event of a merger, acquisition, or sale of assets
Cloud storage providers
Data analytic service providers and market research companies
Legal advisors and the courts
Internally within Prime Planit group
Due to the nature of our business, your personal data may be transferred outside the European Economic Area to our carefully selected suppliers in order for us to provide you with the services you enquire about and book through us. Data protection and privacy regulations in these countries generally do not require the same high level of protection for personal data as that provided in the EEA. We transfer your personal data on the basis that this is necessary for us to enter into and perform our contract with you.
Safeguarding data integrity is our paramount concern, and we are resolutely dedicated to ensuring the security of the information we gather from you. To forestall unauthorised access or disclosure, we have implemented physical, electronic, and managerial protocols that fortify the protection of data collected both online and offline.
In instances where we’ve provided you with a password or you’ve chosen one to access specific sections of our site or your account, the responsibility for maintaining the confidentiality of this password rests with you. We kindly request that you refrain from sharing your password with others.
Regrettably, the transmission of information over the internet can’t be entirely impervious. While we will exert our utmost efforts to shield your personal data, we cannot warrant the absolute security of data sent to our site; any transmission is undertaken at your own risk. Subsequent to receiving your information, we will employ rigorous procedures and security mechanisms in an attempt to stave off unauthorised access.
We will only retain personal data for as long as is required for the purpose for which we collected it.
Different retention periods apply to different items of information. For example, we retain your contact details and preferences for a period of seven years from your last enquiry or booking to ensure the best possible service on future bookings however credit card payment details are deleted once payments have been made.
You have a number of rights under data protection law in relation to the way we process your personal data. These are set out below. You may contact us using the details below to exercise any of these rights, and we will respond to any request received from you without undue delay and within one month from the date of the request.
If you would like more information about your rights or if you would like to exercise your rights, please email us info@primeplanit.com
Right to access – A right to access personal data held by us about you.
Right to rectification – A right to require us to rectify any inaccurate personal data held
by us about you.
Right to erasure – A right to require us to erase personal data held by us about you.
This right will only apply in certain cases where, for example, we no longer need to use the personal data to achieve the purpose we collected it for; where you withdraw your consent if we are using your personal data based on your consent; or where you successfully object to the way we process your data (refer to the right to object below).
Right to restriction of processing – In certain circumstances, a right to restrict our processing of personal data held by us about you. This right will only apply where, for example, you dispute the accuracy of the personal data held by us; where you would have the right to require us to erase the personal data but would prefer that our processing is restricted instead; or where we no longer need to use the personal data to achieve the purpose we collected it for, but you require the data for the purposes of dealing with legal claims.
Right to data portability – In certain circumstances, a right to receive personal data, which you have provided to us, in a structured, commonly used and machine readable format. You also have the right to require us to transfer this personal data to another organisation, at your request.
Right to object – You have a right to object to our processing of personal data held by us about you where the processing of such data is necessary for the purposes of our legitimate interests, unless we are able to demonstrate, on balance, legitimate grounds for continuing to process personal data which override your rights or which are for the establishment, exercise or defence of legal claims. You also have an absolute right to object to the sending of marketing information. All marketing information we send you will give you the option to opt out of such communication.
Right to withdrawal of consent – When we rely on your consent to process personal data, you may withdraw your consent at any time. This will not affect the validity of anything we have done before you withdraw your consent but we will promptly cease the data processing to which the withdrawn consent relates.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting third party sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Prime Planit understands and respects the importance of your privacy and we are committed to safeguarding your personal information. Please read this Cookie Policy in conjunction with our Privacy Policy listed above.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
Cookies ensure a consistent and efficient experience for users of the site. A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are, either for a single visit or for multiple visits.
Two types of cookies are used on this website – session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
Cookies will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.
Cookies allow us to obtain information regarding users of our site which essentially helps us to provide you with a better user experience and tailor our services to your individual needs. We may collect information such as your IP address, online activity, web browser details and online activity. We will not however collect or store any of your passwords or other highly sensitive data.
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services or any other e-commerce facility.
Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
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